| Terms and Conditions

Cancellation: Super-strict cancellation policy.
If the guest cancels, any money they have paid cannot be refunded.

Deposit: 100% of the total booking amount is to be paid at the time of booking unless booking direct with Bella Coastal Property and approved by out team at the time off booking. This amount is payable by credit card or direct deposit upon booking. Please note that credit card fee’s are charged to you by a third party provider and not charged to you by Bella Coastal Property. These fee’s are 2.49% and are not refundable.

Bond: A Pre Authorisation Bond will be held on your card for the duration of your stay and depending on your bank will be held between 7 and 14 days after your departure. This is an automatic process and funds are only deducted from your card if any of the below terms and conditions of your stay are not followed.

1) Guest Responsibilities

You must notify Bella Coastal Property of any pre existing damage to the property the same day check in takes place. If not reported during this time-frame, the guest will be responsible for any damages. Please take a photo call Bella Coastal Property on (02) 4455 2525.

a) Guests may only park vehicles in the designated areas.

b) The property must not be used for unlawful purposes.

c) Guests must comply with the by-laws, rules and regulations of the Body Corporate property (if applicable) and any reasonable direction of the operator. The booking will be terminated if any guest fails to comply after receiving a warning.

d) All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of accommodation. And you will be added to the NSW Fair Trade Exclusion register and loss of bond.

e) Parties and Functions are strictly prohibited unless the property is designated ‘Functions accepted’ and notification by the guest is verified. Immediate termination of the booking without refund may result.

f) It is the guests responsibility to maintain the cleanliness of the property during the lease period.

g) Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into garden beds may incur an additional charge for cleaning.

h) Children must not jump on beds. Damage resulting from children jumping on beds will be at the cost of the guest.

i) Departing guests must leave the property clean & tidy. This includes emptying the rubbish bin, washing and drying all dishes, emptying the dishwasher, emptying and cleaning of the refrigerator, oven/grill & microwave, cleaning of the BBQ, leaving the beds neatly folded back, turning off the lights & cooling/heating appliances.

j) The cost of a standard clean is included in the tariff charged. Bella Coastal Property reserves the right to recover any costs above the standard clean from guests at or following a departure.

k) Council rubbish bin collection occurs weekly for general waste (Red bins) & fortnightly for recycling (yellow topped bins) Please place bins on the kerb the evening that is stated on the instructions located on the fridge, face out for collection. Additional services can be arranged through our staff at cost. A fee will be charged if any excess rubbish has to be removed.

l) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners controls. No responsibility is taken for guests property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.

m) All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area.

n) Damage to the property or its inclusions by guests or their visitors, other than fair wear and tear, must be reported to our holiday rental staff as soon as possible and arrangements made to pay for the cost of repair or replacement.

o) Furniture is not to be moved around. Items are not to be moved from room to room or property to property. A fee will be charged should these occur.

p) Should any native animals (frogs, snakes, possums etc) cause concern in the property, please notify our holiday rental staff.

q) If keys and/or remotes are lost, a fee of $55 incl. GST will apply for lost keys, with an additional charge of $77 incl. GST per garage/alarm remotes (if applicable).

r) Should a guest lock themselves out of the property a $55 incl. GST call out fee is applicable. If the office is unattended, guests may be liable for any costs involved in gaining entry to the property.

s) No Party Policy: Excessive noise, parties and functions are not permitted as they can cause disruption to nearby residents and are not permitted by the landlords. There is a minimum penalty $500.00 if complaints are received.No more than the registered number of guests is to occupy the premise, as each holiday property is equipped for a specific number of guests. It is against NSW Dept of Health regulations for more persons to occupy a property than there are beds to accommodate them. No extra mattresses are to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.

t) Strictly no tents or caravans are permitted on the property.

u) Any areas designated as private by the owners are strictly out of bounds.

v) A guest information folder is provided in each property for your convenience. It contains contact information for staff and tradespeople in the event of any serious emergency outside office hours, along with simple procedures which may enable you to remedy minor problems such as power outages. After hours call out may incur a fee of $55 incl. GST or greater.

w) A description of the property and its inclusions is as accurate as possible. Without prior inspection, no guarantee can be given that a property will satisfy guest’s expectations.

x) Smoking – Smoking is not permitted inside the Property at any time. If a Guest is found smoking inside the property immediate eviction will occur, all monies forfeited and additional cleaning charges will be deducted from the credit card provided on the Guest Registration Form or payable to Bella Coastal Property within 7 days of being notified in writing. Smoking is permitted in outdoor areas only (unless otherwise specified) and all butts must be disposed of. If butts are not disposed of additional cleaning charges will be deducted from the credit card provided on the Guest Registration Form or payable to Bella Coastal Property within 7 days of being notified in writing.

y) Pools / Dams / Creeks / Lakes etc
Some Properties have a pool, dam or running water on the Property. Children must be supervised at all times, Bella Coastal Property and/or the Property owner do not take responsibility for injury or death that may occur on or around the property.

z) Code of Conduct for Short-term Accommodation – The NSW Code of Conduct for the Short-Term Rental Accommodation Industry applies to all accommodation managed by Bella Coastal Property. The Code outlines the rights and obligations of Bella Coastal Property and its Guests. By confirming a booking with Bella Coastal Property, the Guest agrees to know their obligations under the Code and adhere to these. A copy of the NSW Code of Conduct can be found on the Bella Coastal Property website, the Office of Fair-Trading NSW’s website, or by contacting Bella Coastal Property via email at holiday@bellacoastalproperty.com.au or phone 4455 2525 and requesting a copy of the code.

2) Arrival / Departure Times

a) Arrival time is from 2pm on the day of arrival and departure time is strictly 10am on the date of departure. Extended stays may be permitted, if available, and prior arrangement has been made.

b) A late exit fee may apply for late departures if no prior arrangements are made this is paid to the cleaner to cover their time to return to the property.

c) Keys are to be collected from our office on arrival or you may be able to proceed directly to the property. you will receive a pre arrival email between 5 to 7 days prior to your arrival. Our office is open Monday to Friday 9am-5pm. If you intend to arrive after hours please call our office prior to your arrival to make alternative arrangements. Any cost arising from Loss of keys &/or replacement of keys or locking oneself out of property will be payable by the guest.

3) Linen/other items

a) All properties are fully self-contained. LINEN (sheets, pillow cases, towels & tea towels) ARE NOT INCLUDED unless otherwise stated in the advertised description.

b) Additional cleaning services and linen hire can be arranged at a reasonable cost, including any special requirements (bbq, cots, highchairs, etc) at the time of booking.

c) Linen must be used on all beds. If the cleaner reports that they believe that the beds have been slept directly on there will be an additional cleaning charge deducted from your bond.

d) All properties are fully self contained; however please note that these houses/villas/units are not serviced. Any items that are used on a daily basis such as food, rubbish bags, dish washing liquid, soap, shampoo, toilet paper and any other toiletries or cleaning products will need to be supplied by yourself. Limited items may be available.

4) Pets

a) Pets are not permitted on the premise unless the property is designated ‘Pet friendly’.

b) Upon departure of these properties all dog droppings must be removed from the premise and disposed of properly. If this does not occur a cleaning fee may be charged to the guest.

c) If pets, which have been approved, are found inside the premise, the booking will be terminated and the guests will be asked to vacate with no refund made.

d) If pets, which are unapproved, are found on the premises, the booking will be terminated and guests will be asked to vacate with no refund made.

e) Any pest control required as a result of a pet inside and/or on the premise will be charged to the guest.

f) Unruly or loud (barking) behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of accommodation.

5) Faults/ problems

a) All holiday properties under Bella Coastal Property management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Bella Coastal Property to compensate or discount.

b) Bella Coastal Property will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.

c) If a situation arises which we have no control, Bella Coastal Property reserves the right to move guests to alternative accommodation (subject to availability) at their discretion or at the direct instruction of the property owner. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new address.

d) Should a tradesperson be sent out upon a guests request to carry out a repair that was unnecessary, the cost of the callout will be at the guests expense. *This includes loss of keys, cost to replace keys or if guest locks themselves out.

e) Guests must inform our office immediately if the property is not clean otherwise they are deemed to have accepted the property in the condition of arrival. If a property is reported as stale (dirty), Bella Coastal Property reserves the right to have the property cleaned ASAP, if not within a reasonable time the guests shall have the option to relocate. If guests choose the relocate to an alternative property, if the new property is of greater value per week than the old property, the extra cost will be at the guests expense.

f) Left items/Lost Property – if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging and the cost of sending out a staff member to search for the item will need to be paid in advance, a minimum cost of $27.50 incl. GST applies, this is at the guests expense. Low value items will be held for claiming, if returned to our office, for a maximum of 2 weeks and if not claimed will be disposed of.

g) Bella Coastal Property may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.

h) If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Bella Coastal Property is authorised to do whatever is required to enforce the eviction of any guest and removal of guests property.

6) Properties for sale

a) When a booking is made, the deposit is accepted for the owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.

b) We cannot accept responsibility for decisions made by the new owner.

c) If a property is sold, guests will be notified, allowing suitable time to organise alternative accommodation.

d) If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective buyers at mutually convenient times, by appointment.

7) Privacy Policy

Bella Coastal Property recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?
We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our office, social media, customer surveys or visits by our representatives from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

through your access and use of our website
by telephone, letter, fax or email
during conversations between you and our representatives
by contracting with us or completing application forms
by entering competitions, promotions or requesting information or material from us
completing surveys, providing feedback or complaining to us

We may also collect personal information from third parties including:

from third party companies such as credit reporting agencies, law enforcement agencies and government entities
your representatives (lawyers, accountants and financial advisers)
your employer/s
your referees
publicly available sources of information or any other organisations where you have given your consent

Cookies
When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer. It also enables us to keep track of your activity on our website for a period of time. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website and track users movements.

What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:

we may not be able to provide the requested products or services to you, either to the same standard or at all;
we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

to provide products and services to you and to send communications requested by you;
to answer enquiries and provide information or advice about existing and new products or services;
to provide you with access to protected areas of our website;
to assess the performance of the website and to improve the operation of the website;
to conduct business processing functions including providing personal information to our franchisor, related bodies corporate, contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Bella Coastal Property related bodies corporate, contractors or service providers;
to provide your updated personal information to our contractors or service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

To whom may we disclose your information?
We may disclose your personal information to:

our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
any organisation for any authorised purpose with your express consent.

Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be displayed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment, and if necessary, amend.

What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

Security
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Contacting us
If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website.

Changes to our privacy policy
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated on 12 March 2014.

8) Disclaimer

a) Bella Coastal Property has endeavoured to maintain the accuracy of the content with their websites. However from time to time aspects of the content may be out of date. Certain information is provided by others including, owners, and for that we accept no responsibility for its accuracy.

b) Bella Coastal Property, acts as the letting agent on behalf of the owners and in accordance with the owners instructions. Bella Coastal Property reserves the right to take appropriate remedial action and/or seek compensation for any serious breach of these conditions of letting.

In providing booking services Bella Coastal Property ABN 39 168 607 127 trading as TA Milton Ulladulla Mollymook Real Estate Pty Ltd acts as the managing agent for various property owners and does not accept or undertake any personal liability when acting in this capacity.
Bella Coastal Property will not be held liable for any accident, injury, damage or personal loss to the Guest or those travelling with the Guest in connection with any Property or other services resulting directly or indirectly from any occurrences or conditions outside of its control. When a booking is made and confirmed you are accepting our terms and conditions. Bella Coastal Property reserves the right to cancel any booking that breaches these conditions, and this may result in financial charges and/or immediate eviction from the property.
The Property owner has the right to cancel bookings if the property is sold or their circumstances change, in this instance Bella Coastal Property will attempt to provide alternate options or process a full refund for the booking.
The Property owner may request a tariff increase, in this circumstance the Guest will be notified in writing.
Furnishings and fittings in a Property may change slightly from time to time. Bella Coastal Property does not take any responsibility for this or if misinterpretation or misunderstanding occur when the Property is booked.
We undertake to ensure all information on our website is correct, however prices and quotes are subject to change without notice. Quotes given are an estimate and may be subject to change. The price of the booking is not guaranteed until payment is received in full. Guest refers to the person who is listed on the booking confirmation. Property refers to the premises booked on the booking confirmation.